Privacy Policy
Bequesta is committed to handling the personal information you share with us carefully and transparently. This policy explains what we collect, how we use it, and the choices available to you.
The services we provide — Document Inventory, Wishes & Intentions Workshops, and Records Continuity programmes — involve working closely with individuals and families. We recognise that trust is fundamental to that relationship.
10 June 2025
Kingdom of Thailand
Bequesta
1 Information We Collect
We collect only the information needed to provide our organisational and facilitation services:
- Contact details — name, telephone number, and email address when you submit an enquiry or book a session.
- Session notes — with your agreement, summary notes from workshops or consultation calls to support continuity between sessions.
- Website usage data — pages visited, time on site, and browser type, collected via analytics cookies (with your consent).
- Communication history — emails and messages you send us, retained for service quality and record-keeping purposes.
We do not collect payment card details directly. Any financial transactions are processed through third-party payment providers.
2 How We Use Your Information
Your information is used for the following purposes:
Service Delivery
Scheduling sessions, preparing personalised document inventories, and following up after workshops.
Communication
Responding to your enquiries, sending session confirmations, and sharing relevant updates about our services.
Service Improvement
Understanding how our website is used so we can improve navigation, content, and the overall experience.
Legal Compliance
Maintaining records as required under Thai law, including the Personal Data Protection Act B.E. 2562 (PDPA).
Legal basis for processing: We process your data on the basis of your consent (for enquiries and analytics), legitimate interest (for service improvement and communication), and legal obligation (for record-keeping).
Marketing: We will only send you information about our services if you have indicated you would like to hear from us. You may opt out at any time by contacting [email protected].
3 Data Retention
We keep your information only for as long as is necessary:
| Data Type | Retention Period |
|---|---|
| Enquiry and contact records | 3 years from last contact |
| Service session notes | 5 years, or as agreed with you |
| Analytics data | 26 months |
| Financial transaction records | 7 years (legal requirement) |
After these periods, data is deleted securely or anonymised so it can no longer be attributed to you.
4 Sharing Your Information
We do not sell or rent your personal information to third parties. We may share information only in the following limited circumstances:
- Service partners — payment processors and booking platforms that help us deliver our services, bound by data processing agreements.
- Analytics providers — anonymised usage data with tools such as Google Analytics, subject to your cookie preferences.
- Legal requirement — when required by Thai law or a competent authority, for example under court order.
- Your instruction — for example, when you ask us to share session materials with a family member or adviser.
We do not transfer personal data outside of Thailand except where necessary to use third-party services such as cloud storage or analytics, and only where adequate data protection standards are maintained.
5 How We Protect Your Data
Encrypted Storage
Data at rest is stored using industry-standard encryption on access-controlled servers.
Access Controls
Only authorised staff with a legitimate need can access client information.
Regular Reviews
We review our security practices periodically and update them as needed.
In the unlikely event of a data breach affecting your personal information, we will notify you and the relevant Thai supervisory authority as required under the PDPA within 72 hours of becoming aware.
6 Cookies
Our website uses cookies to function correctly and, with your consent, to understand how visitors use the site. We use four categories of cookies:
- Essential — required for the website to operate. These cannot be disabled.
- Analytics — help us understand page popularity and visitor behaviour so we can improve the site.
- Marketing — used to understand which channels bring visitors to the site.
- Preferences — remember settings you have chosen, such as your cookie consent choice.
For full details and to manage your preferences, see our Cookie Policy.
7 Your Rights
Under Thailand's Personal Data Protection Act B.E. 2562, you have the following rights regarding your personal information:
Request a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of your data where there is no longer a lawful reason to hold it.
Object to our processing of your data for marketing or other purposes based on legitimate interest.
Receive your data in a structured, commonly used format.
Withdraw any consent you have given at any time, without affecting prior processing.
To exercise any of these rights, contact us at [email protected]. We aim to respond within 30 days. You may also contact Thailand's Office of the Personal Data Protection Committee if you believe your rights have not been respected.
8 Third-Party Links & Children's Privacy
Our website may contain links to external sites, such as professional bodies or government resources. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.
9 Changes to This Policy & Contact
We may update this policy from time to time as our services develop or regulations change. When we do, we will update the "Last Updated" date above. Continued use of our website after a change constitutes acceptance of the updated policy.